Holiday Cottage Booking Conditions

1. The Cottage Boutique acts solely as an agent for the property owner.  These terms and conditions form a contract between the owner of the property and you, the guest.  All rental agreements arranged by The Cottage Boutique are made on behalf of the owner.  The property owner is responsible for ensuring that the property is compliant with all current health and safety regulations including gas, electrical, and fire safety.

2. Bookings should be made on the booking form (on this website) and your booking is secured by a non refundable* deposit of one quarter of the rental charge (25%) plus a £10.00 booking fee.

* Where a booking is cancelled and the same period is re-let to another party, the 25% deposit may be returned at the discretion of The Cottage Boutique (subject to an administration fee)

The remaining balance plus refundable damage deposit is to be paid 28 days prior to the commencment of your stay.  If a booking is made less than 28 days before the holiday commences then the full rental charge is due at the time of booking along with a refundable damage deposit of £200.00

Failure to make final balance payments by the date outlined above may result in The Cottage Boutique making your holiday week/property available to other parties for booking. 

Cheques can be made payable to The Cottage Boutique. Most types of card payments are accepted. American Express is not accepted. A surcharge of 2.5% will be charged for guests paying by credit card (This surchage is relevant for ALL credit card transactions, including the return of damage deposits) Damage deposits cannot be returned via bank transfer to our overseas guests and should therefore be paid by credit card.

Lettings commence at 3.30 pm/4.30 pm (dependent of property) on the first day of the tenancy and end at 10.00 am on the day of departure unless notified otherwise. Under no circumstances may more people or pets other than those notified to the agent occupy the property.

3. The guest undertakes to leave the property in a clean and tidy condition. A Damage Deposit of £200.00 is taken for each booking. This is held on the owner’s behalf to cover any costs of repairs, replacements or additional cleaning charges if the property is left in an unsatisfactory condition. This includes evidence that pets have been allowed to venture on to the 1st floor or higher, or that they  have climbed on to any of the furniture. The guests are responsible for the property and its contents and so if the guest finds any damage on arrival the guest should inform The Cottage Boutique immediately so that steps can be taken to rectify this. On departure all  damages/breakages/losses should be reported to the Cottage Boutique. The Damage Deposit usually covers all breakages/damages/losses but the guest will be liable for any costs incurred over and above the Damage Deposit limit. If there are no such costs, the Damage Deposit will be returned (cheques will be shredded) within 14 days of the end of the rental period.

4. Any guest with special requirements such as allergies or mobility issues should clarify in writing to The Cottage Boutique their specific needs and that the property booked is suitable for these needs prior to making a booking.

5. The property should only be used for the number of guests outlined on the booking form and guests should notify The Cottage Boutique of any intention to invite additional guests to stay overnight.

6. If for any reason beyond the owner’s control (e.g. fire damage) the property is not available on the date booked, all deposits and rental down payments will be refunded in full but the clients shall have no further claim.

7. (a) if the booking is cancelled for any reason with less than 28 days notice from the start of the booked period, the guest will remain legally liable to pay the full balance as specified on the Booking Form. The guest is urged to take out any insurance against the possibility of canceling.

7. (b). All cancellations should be confirmed in writing to The Cottage Boutique.

8. Acceptance of a reservation for any properties managed by The Cottage Boutique, confers upon on the guest the right to occupy the property for a holiday within the meaning of Section 9 of the Rent Act 1977.

9. Where pets are allowed, the guest will be liable for all additional costs of repairs, replacements and extra cleaning resulting from their pets. Pets must at all times remain on the ground floor of all properties and must not be allowed to climb on the furniture nor enter to any bedrooms.

10. Any complaints must be notified to the agent immediately, so that on-the-spot remedial action can be taken if needed. In no circumstances will compensation be made for complaints made after the tenancy has ended or the guest has vacated the property.

11. Guests are asked to not to cause any unreasonable noise or disturbance that may constitute an annoyance to the residents of the adjoining properties.

12. The Cottage Boutique reserves the right to cancel or refuse any booking where a guests behaviour is deemed, in their reasonable opinion, either agressive or unnecessarily anti-social in any way.

13. Whilst every effort has been made to describe each property as fully and acurately as possible we cannot accept responsibility or liability for any changes an owner may have made that we were not made aware of, or for any disappointment caused where a guest has differing expectations to those detailed in the description.

All details are given in good faith and are believed to be correct at the time they were published but their accuracy cannot be fully guaranteed. Any amendments notified to us will be fully available on our web site.

Every effort will be made to ensure the standard of the property is maintained and that all items of equipment described and supplied by the owner are in good working order. However, no guarantee is given or liability accepted if any breakdown occurs. Repairs are always affected as soon as possible, although inevitably delays do occur.

NO SMOKING IN ANY OF THE HOUSES PLEASE


NO PETS IN NON PET FRIENDLY PROPERTIES - PLEASE CHECK BEFORE BOOKING.

Self Catering Holiday Cottages in St. Ives, Cornwall

Tel: 07980 393916 or 01736 796100